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Shipping & Delivery

All products are shipped with Bpost, DPD, DHL or UPS. As a customer you can track the order via track & trace of the relevant courier.

In the event that the shipment is damaged in transit, House Raccoon will resend or refund the order upon proof of shipping damage (clear photos are a must). Customer is responsible for all import duties and taxes when the package crosses international borders. Please note that this also includes the UK after Brexit.

The following shipping costs apply as specified during the checkout process. Delivery times are indicative, although we will of course strive to adhere to them as closely as possible.

Please note: House Raccoon is not responsible for the accuracy of the track & trace information. House Raccoon is also not responsible for delays at the relevant courier and lost packages. Email: info@houseraccoon.com

Return/Refund

The customer can return a product in its original condition and packaging within 14 days after receiving the shipment. Custom-made products, discounted products, personalized products cannot be returned. The return costs are to be paid by the customer.

Customers must always contact House Raccoon (info@houseraccoon.com) before returning the order to receive a return label. The customer can track the return via track & trace. Return address: Montevideostraat 6C, 2000 Antwerp (Belgium). Email: info@houseraccoon.com