Definitions

  • Product: Anything House Raccoon offers on the site to deliver upon payment of the appropriate amount by a buyer.
  • Customer: Anyone who buys products on the site.
  • Order: The contract between House Raccoon and a buyer whenever a buyer has expressed the request to deliver one or more products from the site by having completed the checkout for that product.
  • Affiliate: An user who leads first time buyers to the site through his assigned affiliate link and is eligible for compensation for that.

Art 1. Business Identity & Communication

This site is property from and maintained by:

  • House Raccoon – Sole Proprietorship
  • VAT number: BE0689984952

All communication with and complaints to House Raccoon should happen through the address, mail, telephone number or facebook chat provided below. Any communication outside of these channels may not be picked up by House Raccoon.

Art 2. Activities

House Raccoon is a company under Belgian and European law, delivering high quality interior products to its customers

Art 3. Relevance

By accessing the site, making an account or ordering services, you agree upon the Terms of Service and agree that you are of legal age and that you can accept contracts. If you don’t meet the requirements described in this document or don’t accept the Terms of Service, you must not access the site. These Terms of Services are subject to change.

Art 4. Orders

After payment, House Raccoon commits itself to deliver the order in an appropriate and timely (infra art 5) fashion. In case of events beyond our control such as strikes, emergency weather and governmental decisions , we will inform the customer on which he can cancel the order.  If the order was not canceled, we will continue the order as soon as the events are gone or the situation has normalized.

Every customer automatically consents to receive an invitation to review his/her order (& reminders) the moment when he/she places an order.

Art 5. Payment

Payment should happen during checkout on the site with one of the following payment methods, all payment provider costs are beared by House Raccoon. Payments are only accepted in the Euro currency. Valuta conversion costs are beared by the customer. Payment costs and methods are subject to change.

Payment Method Cost For Customer
PayPal Free
Bancontact & Mister Cash Free
Mastercard & Maestro Free
Sofort Banking Free
Ideal Free
Belfius Direct Net Free

Wholesale customers can order by bank transfer. Payment with bank transfer should happen within 2 weeks after receiving the order.
Failing to do so will lead to a personal reminder in the third week after receiving your order with an administrative cost of €5.
When there is no payment made after the third week, we will start adding the legal amount of 8% intrest, counting from the first day after the initial 2 week payment term.

Art 6. Shipping & Delivery

All products are shipped by Bpost or DPD. The customer can follow his order through track & trace of the applicable shipping company. House Raccoon is not responsible for the correctness of the track & trace information. In case the shipment is damaged or lost during transportation, House Raccoon will resend or payback the order upon proof of the shipment damage or loss.

The following shipping rates are applicable as specified in the checkout process. Shipment Delivery times are only indicative. Whenever delivery takes more than 30 days, the customer is eligible for cancelation of his order.

Shipping to Estimated Delivery Shipping Fee Free Shipping
Belgium
The Netherlands
<3 working days € 5,50 from € 50
Germany
France
UK
Luxembourg
<5 working days € 10 from € 75
Rest of Europe <6 working days €20 From €150

Art 7. Retour

The customer can retour a product within 14 days after having received the shipment containing the product. The delivery date in the track & trace information of the shipping company is taken as reference. House Raccoon will refund the order invoice for the retoured products minus retour costs as described below as soon as we have the product back.

Whenever the returned product(s) are not longer in store condition, House Raccoon has the right to reduce the paid back amount with a fair amount. The fair amount is based on the difference between the sales price and the rest value of the product if it would be sold in its retoured condition. In case of the ‘contact us’ value, customers should contact House Raccoon before returning in order to agree on a retour shipping method and costs. The customer can follow his retour through track & trace except for rows with the ‘contact us’ value. House Raccoon is never responsible for lost or damaged retours.

Retour from Retour Costs
 Belgium € 4,55
 Netherlands € 9
 Germany € 14,10
 Luxembourg Contact Us
 France € 15,50
 UK Contact Us

Art 8. Warranty

Customers can count on 2 years warranty (EU Law), counting from the invoice date, on all products bought from House Raccoon. Warranty is applicable to all manufacturing defects. Defects due to the abnormal use, as defined by common sense and further expanded by product information included on the site or in the shipment by means of a manual or product label, will not be eligible for warranty.

When a customer thinks he has a case of warranty he should send pictures of the defect to House Raccoon through the official facebook page chat of House Raccoon. When a manufacturing defect is ascertained, House Raccoon will allow returning the product. The customer is responsible for shipping the product to the official House Raccoon address. After the applicable product is successfully returned to House Raccoon, the product will be resend or refunded whenever the product is no longer in stock.

Art 9. Copyright

Everything on the site including but not exclusively logos, images, product designs and texts are protected by international copyright. Any use of these protected artefacts, without the explicit and written permission of House Raccoon are strongly forbidden.

 

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