Terms & Conditions
Just like we have awesome products, we have awesome terms & conditions. If you are addicted to long legal documents, head over to our more detailed legal version. If you prefer readability and fun, then grab some pillows, put a drink on our coasters and cozy up for some interesting reading! Ready? Let’s go!
Here it is, all information for you about us. Clear and compact, unless you don’t see well, in which case we recommend a new pair of glasses. We don’t sell glasses, it is a pity!
Article 1. Who We Are
- Company: House Raccoon
Contact us here for all your info and complaints or if you just want to talk about pots, plants, pizza or anything else:
Article 2. What We Do
We design and handcraft thoughtful interior products. Just for you. But also for your friend. Go get a friend, he deserves our products!
Article 3. Relevance
By using the site, you accept our terms of conditions. If you don’t use the site, this text is not relevant, but what are you even doing here then? It is like an impossible loop!
Article 4. Orders
You can order all our products right from your homestead. We have a super secure connection (https) and you will find all product info on the product pages. Because calling us for every product would be quite the hassle. We can but mostly will not refuse your order if you are younger than 18.
In case of events beyond our control, we will continue the order as soon as the events are gone. Events beyond our control will probably also be events beyond your control. Please be patient. Your karma will mess up if you try to control things beyond your control.
Finally, as a webshop only works very well when products have been reviewed and as we like to have a webshop that works good, you automatically consent to receive an invitation to review your order (& reminders) the moment when you place an order.
Article 5. Payment
If you have money, we accept it. If you have no money, we also accept it, but you should find a pal who can pay for you then. Sometimes, you don’t even need a pal, because we respect not having pals and do the occasional contest where friendless and moneyless people can win stuff for free. Although you can also join contests if you have money or friends or both. Isn’t that amazing?
In case we don’t give it away for free, payment can happen through PayPal, Bancontact, Maestro, Visa, Mastercard, American Express, Ideal and Sofort banking. We don’t accept gold or diamonds, unless it is a really big amount. Then we can’t refuse it of course. Please be careful when sending gold to us.
The moment we have received your payment, we have an agreement to send the products to you. Exciting right!!!!!!!!!!!!!!!!!!!!!!! You will also receive an invoice by mail. Don’t despair if you are an unorganized email individual, there are worse characteristics to have. Like being addiction addicted, that seems not so healthy. You can always find your past order information and order status in your account.
Article 6. Shipping & Delivery
We love shipping stuff. Bpost, DPD, DHL and/or UPS also love shipping stuff. Because we call that a good match, we have partnered with them to securely transport our products. Expect your products to be delivered within 2-5 (BE/NL) to 6-15 days (EU). Unfortunately, they didn’t invent teleportation yet so it costs a little money but when you order more than 50 euro we think you are House Raccoon lover enough to get free shipping. Fist bump, woop woop! When our products are not in stock, we have to make them first. Shipping time can then be delayed with 1-1015 days.
Did we already say you can follow your products every single step of the way? It is called track & trace and it is amazing! So stop checking your street for a delivery truck every 5 minutes but start using track & trace every 5 seconds. Modern times, aren’t they wonderful?!
Article 7. Retour
You don’t choose our products, the products choose you! Whenever your interior design object is not completely satisfied with you and feels like there should be a more optimal owner for him in the world, don’t hesitate to send the thankless fellow back. We accept retours up to 14 days from the day you received the product, no questions asked! Your prior invoice will be paid back minus retour costs after getting back the products in original store state. Make sure to send the retour the right way and not to some other random or some other specific address. We will probably not find it then. Maybe we will do find it though! But maybe we won’t.
Article 8. Warranty
We really are passionate about quality! Did we already say you can drop our products from space? They won’t hit earth probably but they won’t break either!!!! When rarely, the quality is not what it should be, you should contact us with some pictures of the issue. Clear smartphone photos suffice. You don’t need to hire a professional photographer. But if you want to, we would understand however. If your claim is approved (we follow EU law), we will pay back your money or send the same product to you when in stock. You have two years after buying to do this, so buy your products now to start enjoying your warranty! You wouldn’t want to miss out on some great warranty, it feels so secure!
Article 9. DIY Kits & Workshops
We just love giving our workshops and selling DIY Kits and to share our years of experience to let everyone create a gigantic mess in a matter of minutes and beautiful terrazzo in a few hours. There’s one thing we hate though. It’s people sneaking into our workshops and buying DIY Kits to copy our techniques and specialized information to do exactly what we do. We think it’s just not decent. It’s also not that original. And it’s like getting a 95% discount on a professional course at university: it’s just not going to happen! It would be fun though, seasonal sales at university. “Become a dentist now for only €50 and get one diploma for free!” Pretty fun right?
Anyway let the copying happen by your printer and stay honest to yourself! If you are interested in our techniques and would love to use them professionally, we understand that. But with professional use comes a professional price. You can purchase our DIY Kit and workshop information at a professional learning fee for use in a professional context. Just contact us and we’ll make it happen!
Article 10. Copyright
All of the awesome logo’s, images and texts on our site are protected by copyright. Please make your own logo if you want one!
The long and legal version. For those who rather like to have all details, long sentences and difficult words. Welcome to houseraccoon.com (further “the site”).
- Product: Anything House Raccoon offers on the site to deliver upon payment of the appropriate amount by a buyer.
- Customer: Anyone who buys products on the site.
- Order: The contract between House Raccoon and a buyer whenever a buyer has expressed the request to deliver one or more products from the site by having completed the checkout for that product.
- Affiliate: An user who leads first time buyers to the site through his assigned affiliate link and is eligible for compensation for that.
Art 1. Business Identity & Communication
This site is property from and maintained by:
- House Raccoon BV
- VAT number: BE0760.438.527
- Corporate headquarters: Antwerpse Steenweg 70G, 9140 Tielrode
All communication with and complaints to House Raccoon should happen through the address, mail, telephone number or Instagram/Facebook chat provided below. Any communication outside of these channels may not be picked up by House Raccoon.
Art 2. Activities
House Raccoon is a company under Belgian and European law, delivering high quality interior products & related items like books, plants & flowers to its customers.
Art 3. Relevance
By accessing the site, making an account or ordering services, you agree upon the Terms of Service and agree that you are of legal age and that you can accept contracts. If you don’t meet the requirements described in this document or don’t accept the Terms of Service, you must not access the site. These Terms of Services are subject to change.
Art 4. Orders
After payment, House Raccoon commits itself to deliver the order in an appropriate and timely (infra art 6) fashion. In case of events beyond our control such as strikes, emergency weather and governmental decisions, we will inform the customers. Cancellations will not be possible. We will continue the order as soon as the events are gone or the situation has normalized.
Every customer automatically consents to receive an invitation (& reminders) to review his/her order the moment when he/she places an order.
Art 5. Payment
Payment should happen during checkout on the site with one of the following payment methods. All payment provider costs are beared by House Raccoon. Payments are only accepted in the Euro currency. Valuta conversion costs are beared by the customer. Payment costs and methods are subject to change.
|Payment Method||Cost For Customer|
|Bancontact & Mister Cash||Free|
|Mastercard & Maestro||Free|
|Belfius Direct Net||Free|
Wholesale customers can order by bank transfer. Bank account number: IBAN BE73 0019 0107 9960. Payment with bank transfer should happen within 2 weeks after date of invoice. Failing to do so will lead to a personal reminder in the third week after receiving your order with an administrative cost of €5. When there is no payment made after the third week, we will start adding the legal amount of 8% interest, counting from the first day after the initial 2 week payment term.
Art 6. Shipping & Delivery
All products are shipped by Bpost, DPD, DHL or UPS. The customer can follow the order through track & trace of the applicable shipping company. House Raccoon is not responsible for the correctness of the track & trace information. In case the shipment is damaged during transportation, House Raccoon will resend or payback the order upon proof of the shipment damage (clear pictures are a must). We are not responsible for lost packages. The customer is responsible for any duties and taxes incurred when the parcel crosses international borders. Please be aware that this also includes UK after Brexit.
The following shipping rates are applicable as specified in the checkout process. Shipment Delivery times are only indicative. Whenever delivery takes more than 30 business days, the customer is eligible for cancelation of his order. Shipping to USA takes <20 business days and costs €30. No free shipping to USA.
|Shipping to||Estimated Delivery||Shipping Fee||Free Shipping|
|<4 business days||€ 5,50||from € 50|
|<7 business days||€ 10||from € 75|
|Rest of Europe||<11 business days||€20||From €150|
Art 7. Retour
The customer can retour a product within 14 days after having received the shipment containing the product. The only exception for retours are custom made products. The delivery date in the track & trace information of the shipping company is taken as reference. House Raccoon will refund the order invoice for the retoured products minus retour costs as described below as soon as we have the product back.
Whenever the returned product(s) are not longer in store condition, House Raccoon has the right to reduce the paid back amount with a fair amount. The fair amount is based on the difference between the sales price and the rest value of the product if it would be sold in its retoured condition. In case of the ‘contact us’ value (see table below), customers should contact House Raccoon before returning the order to agree on a retour shipping method and costs. The customer can follow the retour through track & trace except for rows with the ‘contact us’ value. House Raccoon is never responsible for lost or damaged retours.
|Retour from||Retour Costs|
|Other Countries||Contact Us|
Art 8. Warranty
Customers can count on 2 years warranty (EU Law), counting from the invoice date, on all products bought from House Raccoon. Warranty is applicable to all manufacturing defects. Defects due to the abnormal use, as defined by common sense and further expanded by product information included on the site or in the shipment by means of a manual or product label, will not be eligible for warranty.
When a customer thinks he has a case of warranty he should send pictures of the defect to House Raccoon through the official communication channels (supra Art. 1) of House Raccoon. When a manufacturing defect is ascertained, House Raccoon will allow returning the product. The customer is responsible for shipping the product to the official House Raccoon address. After the applicable product is successfully returned to House Raccoon, a new product will be send or the old product will be refunded whenever the product is no longer in stock.
Art 9. DIY Kits & Workshops
All information & techniques included in workshops and DIY Kits by House Raccoon are the product of years of research and are meant solely for leisure use. Any use of the information and techniques included in these products & services (including but not exclusively written manuals, spoken explanations, technical knowledge, and mold techniques) for professional purposes is strictly forbidden.
If you want to apply the information and techniques included in these products & services in a professional context (including but not exclusively product design, surface design and workshop organization), you can purchase a professional education license from House Raccoon which grants you the use of all learning information and techniques included in our workshops and DIY Kits (excluding House Raccoon brand marks, logos, images, product designs and so on) for professional learning purposes. Professional licenses start from €2500 conform to the pricing of professional training. Please contact House Raccoon for more information.
Any use of our knowledge (as described above) for professional purposes without the purchase of a professional license and without the explicit and written permission of House Raccoon is strongly forbidden and leads to legal actions.
Art 10. Copyright
Everything on the site including but not exclusively logos, images, product designs and texts are protected by international copyright. Any use of these protected artefacts, without the explicit and written permission of House Raccoon are strongly forbidden.