FAQ
Click for more info on Shipping/Delivery and Retour
Ordering
No, at the moment you can’t although we are constantly looking into ways of improving our service. Currently, we work together with Mivas, a social workplace were wonderful people carefully craft our products. The people working at Mivas need a certain work structure which can only be provided with in-stock orders.
As long as you didn’t receive a ‘ready for shipping’ mail, orders can be changed by contacting us.
An easy way of contacting us is by answering on your order e-mail
Please contact us and we will do everything to make you smile again!
This is possible as reseller or business customer.
This is of course possible. Just register for wholesale on our website (https://houseraccoon.com/wholesale-registration/) and discover all info/prices online. Or contact us for more information.
Payment
We’d hate it if you couldn’t order our products because you don’t have the right card. Please contact us so that we can work something out for you!
You can use it on the checkout page in the field that says ‘Have a coupon?’. The appropriate amount will automatically be deducted!
As long as you didn’t reach the success page, your payment didn’t came through. Please try ordering again. Please contact us if the issue keeps happening.
Shipping
Customers can choose between the following shipping methods:
– Home Delivery: the package is delivered to any address.
– Pickup Point Delivery: a shipping method where the package is delivered to specific pickup points. Ideal if you are not that often at a specific address!
At House Raccoon, we count on the experts at Bpost, DPD and UPS for our deliveries.
Please contact us if you live outside our regular shipping countries. We will try our best to get the products to your location.
Track & Trace
If you also did not receive a track & trace mail in the spam folder, please check whether you mentioned the correct email address/phone number and/or please contact us so that we can see what went wrong.
Yes, you can. Whenever you answer on an email from House Raccoon, you will be answered back. Easy.
(*) The only exception are the mails handled by our shipping suppliers.
Register
10% discount
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THIS DISCOUNT WILL ONLY APPEAR ONCE