FAQ
CLICK FOR MORE INFO ON SHIPPING/DELIVERY AND RETOUR
Yes, you can. However, you should allow 1-10 extra production days before the order will be shipped to you.
As long as you didn’t receive a ‘ready for shipping’ mail, orders can be changed by contacting us.
An easy way of contacting us is by answering on your order e-mail
Please contact us and we will do everything to make you smile again!
This is possible as reseller or business customer.
This is of course possible. Just register for wholesale on our website (https://houseraccoon.com/wholesale-registration/) and discover all info/prices online. Or contact us for more information.
We’d hate it if you couldn’t order our products because you don’t have the right card. Please contact us so that we can work something out for you!
You can use it on the checkout page in the field that says ‘Have a coupon?’. The appropriate amount will automatically be deducted!
As long as you didn’t reach the success page, your payment didn’t came through. Please try ordering again. Please contact us if the issue keeps happening.
Customers can choose between the following shipping methods:
- Home Delivery: the package is delivered to any address.
- Pickup Point Delivery: a shipping method where the package is delivered to specific pickup points. Ideal if you are not that often at a specific address!
At House Raccoon, we count on the experts at Bpost, DPD and UPS for our deliveries.
Please contact us if you live outside our regular shipping countries. We will try our best to get the products to your location.
If you also did not receive a track & trace mail in the spam folder, please check whether you mentioned the correct email address/phone number and/or please contact us so that we can see what went wrong.
Yes, you can. Whenever you answer on an email from House Raccoon, you will be answered back. Easy.
(*) The only exception are the mails handled by our shipping suppliers.
Register
10% OFF
Hi there! We are Anneleen & Nathan and we make beautiful concrete interior design products. Because our handcrafted objects need a home and every home definitely takes advantage of some handcrafted objects, we are happy to offer you a friends discount (10%) on your first order with House Raccoon. If you’d rather have our 50% BFF’s discount, than we would have to disappoint you because at the moment, we don’t have one. And with that we mean a BFF’s discount, we do have BFF’s! Enjoy!
THIS DISCOUNT WILL ONLY APPEAR ONCE